Complimentary Framed Art Shipping — Framed art orders receive complimentary shipping, domestic and international.
Processing Time: Each piece is custom made to order. Production typically takes 5–10 business days depending on size and medium.
Shipping Carriers: We ship via UPS, FedEx, and USPS depending on package size and destination.
Transit Time: 3–7 business days domestic (contiguous US). International shipments typically arrive within 10–21 business days.
Tracking: You will receive a shipping confirmation email with tracking information once your order ships.
International Orders: Additional customs duties, taxes, or import fees may apply and are the responsibility of the recipient.
Questions? Email provenance@petersandel.com or call (646) 490-5668.
Returns & Refunds
Made-to-Order Policy: Because every Provenance & Patina piece is custom produced to order, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Defective Items: If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at provenance@petersandel.com with your order number and photographs. We will arrange a repair, replacement, or refund at our discretion.
How Refunds Are Issued: Approved refunds are processed to your original payment method within 5–10 business days.
EU Customers: EU withdrawal rights do not apply to made-to-order or custom goods per Directive 2011/83/EU, Article 16(c).
For any questions, please email provenance@petersandel.com or call (646) 490-5668.
